Online Banking FAQs

Click the 'Online' button found at the top right of our website - www.skiptoninternational.com

If you are an existing customer please telephone our Customer Operations Team on + 44 (0) 1481 734 034. Telephone lines are open 08:30 - 17:00 (GMT), Monday to Friday.  If you do not hold an account with Skipton, please complete the Online Savings Application Form.

There is  no charge for registering and using Skipton International Online.

Terms of use can be found here.

The User ID is a unique identifier used to login to Skipton International Online.

The Activation Code will be provided by Skipton and should be used only on your first login

Please contact our Customer Services Team on + 44 (0) 1481 734 034. Telephone lines are open 08:30 to 17:00 (GMT), Monday to Friday.

Yes, you will be able to view all of your savings accounts

If you wish to reset your password, please click on the “Forgotten your password?” link on the login page and follow the on screen instructions.

If you have forgotten your User ID, please contact our Customer Services Team on + 44 (0) 1481 730 730. Telephone lines are open 08:30 - 17:00 (GMT), Monday to Friday.

Click the 'Logout' button found at the top right of the screen.

Yes. After 10 minutes of inactivity you will be timed out.

No. Once you have finished your session please click 'log out'

This is a password that is valid for only one login session, you will need this to access Skipton International Online. The One Time Password is generated through the HID Approve App or Hard Token.

Go to the Application Store (App Store / Google Store) on your device and download the 'HID Approve' App.

No.  You will only be able to have one registered device.

Please contact our Customer Services Team on + 44 (0) 1481 734034. Telephone lines are open 08:30 - 17:00 (GMT), Monday to Friday.

Please contact our Customer Services Team on + 44 (0) 1481 734 034. Telephone lines are open 08:30 - 17:00 (GMT), Monday to Friday.

Please contact our Customer Services Team on + 44 (0) 1481 734 034. Telephone lines are open 08:30 - 17:00 (GMT), Monday to Friday.

Yes, the app works abroad but be careful as data charges may be added, please check with your provider.

Yes, the HID Approve App supports facial and fingerprint recognition. This can be used in place of a 4 digit passcode. To do this:

1. Open the App and click the three horizontal lines in the top right hand corner;
2. Click 'Enable Touch ID' or 'Enable Face ID';
3. Enter your 4 digit passcode and click 'OK'.

Touch ID or Face ID has now been enabled.

Please contact our Customer Services Team on + 44 (0) 1481 734 034. Telephone lines are open 08:30 - 17:00 (GMT), Monday to Friday.

Your accounts will be shown on the Homepage when you have logged in to Skipton International Online.

Under your account click 'View Mini Statement' for the most recent transactions. To view all history click 'View Full Transactions List'.

On the account you would like to make a payment click 'make a Payment/Transfer' and then select which type of payment you would like to make and follow the steps on screen.

This cannot be completed online, please contact our Customer Services Team on + 44 (0) 1481 734 034. Telephone lines are open 08:30 - 17:00 (GMT), Monday to Friday.

Click 'Open New Account' on the right hand side of the Homepage.

Click 'Account Closure Request' on the  right hand side of the Homepage. Your request will be sent to the Skipton Team.

Your Fixed Rate Savings Accounts will be shown on the Homepage when you have logged in to Skipton International Online.

Click 'Open New Fixed Rate Savings Account' on the right hand side of the Homepage.

Once you click 'View' on your Fixed Rate Savings Account, the transaction history will appear here.

Once you click 'View' on your Fixed Rate Savings Account, the maturity is shown as the Available Date.

Yes. Three weeks before your Fixed Rate Savings Account is due to mature, you will receive a document generated email confirming you can now give your maturity instructions.  If you view your Fixed Term Savings, 'Maturity Options' will show in the Action column if it is available.

You will receive an email advising that a document is waiting for you.

Prior to your current mortgage rates maturing you will receive a communication from Skipton International advising you of the current mortgage rate. Simply tick the box on the form, and send it back to us. If this is completed before the 23rd of the month prior to your maturity we can switch your product a month earlier. A letter will be sent in the post to you if you have not selected a product via the email. This will take place in the first week of your maturity month.

If no product is selected then you will be switched to our standard variable rate, the interest rate will be featured on the list of available products. The advantage of the standard variable rate is that you will not receive an early redemption charge and you have an unlimited overpayment allowance, subject to terms and conditions.

Click 'Payments/Transfers' and then select 'Account Transfers' on the account you wish to make the transfer from.

You can only make payments to nominated account(s) in your name.

No, payments through Skipton International Online may only be made to a Channel Island or UK bank account.

You can specify if you would like your payment sent by BACS or CHAPS.

A BACS payment is free of charge and takes three working days to clear in your account.

A CHAPS payment costs £25 and will clear in your account on the day the payment is made.

365 days in advance.

You can only delete a future dated payment.  This can be done by clicking 'Upcoming Payments' and then the 'X' next to the payment you wish to delete.

The cut off time for BACS and CHAPS payments on Skipton International Online is 14:00(GMT).

You will receive an email notification that a confirmation document is waiting for you. This will appear in 'My Documents'.

£250 for external BACS and CHAPS payments.

Withdrawal limits are subjective to your account terms.

Click into the relevant account and under 'Recent Transactions' click 'Download in PDF'.

You can view 6  years account activity.

Your annual statement will appear on the Documents page. If you require a statement for transactions between specific periods, you may download your transaction history.

The minimum amount you can transfer between two existing accounts is £1.

On the relevant account select 'Payment/Transfers' and then 'External Payments'.

This is because our banking system creates a BACS and CHAPS payment option for each Nominated Account.

No, you will have to create a new Nominated Account.

On your home page, on the right hand side click 'Manage Nominated Accounts' and then click 'Create new Nominated Account'.

No. The Nominated Account must be in your own name(s).

No. Our Banking Team will need to approve your new Nominated Account before you can make payments to it. We will do this within 3 workings days.

On the top right hand side on your page click 'Messages' and then click 'View & Send Messages'.

Click into 'Messages' and click 'View Conversation' on the message you wish to read.  Click 'View Message' on the next screen.

You will receive an email notification.

On the home screen, click settings at the top right hand side of the screen and click 'change your details & preferences'.

Yes a member of Customer Services  will contact you to confirm the changes.

On the home screen, click settings at the top right hand side of the screen and click 'change your details & preferences'.

No, this is generated by our banking system per customer and cannot be amended.

Please see our Skipton International Online Terms of Use document for further information.

You will be issued with a unique User ID and Activation Code.  On the initial registration you will need to enter these details, create a password and register a iOS or Android device (which will be used to generate a one time password).

You will be locked out after 3 failed login attempts.

Please call our Customer Services Team on +44 (0) 1481 734 034 Monday to Friday 08:30 - 17:00 (GMT).

Please contact our Customer Services Team on Customer Services Team on +44 (0) 1481 734 034 Monday to Friday 08:30 - 17:00 (GMT).

Customer Services Team on + 44 (0) 1481 734 034

Telephone lines are open Monday to Friday 08:30 - 17:00 (GMT) - +44 (0) 1481 734 034