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How do I make a payment to a nominated account?
On the relevant account select 'Payment/Transfers' and then 'External Payments'.
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Why does the same Nominated Account appear twice?
This is because our banking system creates a BACS and CHAPS payment option for each Nominated Account.
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Can I amend an existing Nominated Account?
No, you will have to create a new Nominated Account.
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How do I add a nominated account?
On your home page, on the right hand side click 'Manage Nominated Accounts' and then click 'Create new Nominated Account'.
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Can I create a Nominated Account that's not in my/our names(s)?
No. The Nominated Account must be in your own name(s).
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Can I set up and use a new Nominated Account straight away?
No. Our Banking Team will need to approve your new Nominated Account before you can make payments to it. We will do this within 3 workings days.
