Savings FAQs

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  • What is a One Time Password?

    This is a password that is valid for only one login session, you will need this to access Skipton International Online. The One Time Password is generated through the HID Approve App or Hard Token.

  • How do I download the 'HID Approve' App

    Go to the Application Store (App Store / Google Store) on your device and download the 'HID Approve' App.

  • Can I have more than one registered device or hard token?

    No.  You will only be able to have one registered device.

  • How do I change my registered device?

    Please contact our Customer Services Team on + 44 (0) 1481 734034. Telephone lines are open 08:30 - 17:00 (GMT), Monday to Friday.

  • What do I do if I have forgotten my HID Pin to access my soft or hard token?

    Please contact our Customer Services Team on + 44 (0) 1481 734 034. Telephone lines are open 08:30 - 17:00 (GMT), Monday to Friday.

  • What do I do if my registered device/token has been lost or stolen?

    Please contact our Customer Services Team on + 44 (0) 1481 734 034. Telephone lines are open 08:30 - 17:00 (GMT), Monday to Friday.

  • Can I use the HID Approve App abroad?

    Yes, the app works abroad but be careful as data charges may be added, please check with your provider.

  • Are there different ways of logging into the HID approve app?

    Yes, the HID Approve App supports facial and fingerprint recognition. This can be used in place of a 4 digit passcode. To do this:

    1. Open the App and click the three horizontal lines in the top right hand corner;
    2. Click 'Enable Touch ID' or 'Enable Face ID';
    3. Enter your 4 digit passcode and click 'OK'.

    Touch ID or Face ID has now been enabled.

  • What to do if I get a new device?

    Please contact our Customer Services Team on + 44 (0) 1481 734 034. Telephone lines are open 08:30 - 17:00 (GMT), Monday to Friday.