Savings Help

Fraud Prevention Guide

At Skipton International we take the security of our customers very seriously.

Fraudsters have been getting more sophisticated over recent years and are increasingly targeting individuals whilst purporting to be from their bank, police or another credible agency. Fraudsters even copy bank or government agency logos and other information to make their emails or postal communications look official. You can no longer solely rely on a communication looking like it has come from the bank to be sure it is genuine. If you are the slightest concerned please call us on +44 (0) 1481 730730.

It is imperative that together we are vigilant and keep up to date with the latest developments so that we are wise to the fraudsters methods to protect ourselves. If you hear of a new fraud being discussed on the TV, radio, newspapers or other media Skipton International would always recommend that our customers take a keen interest in such reports to avoid falling victim themselves.

Below we have provided some notes which we hope you will find of interest

Firstly, please remember Skipton will never:

  • Transfer funds into a different or ‘holding’ account for any reason
  • Request your Skipton account details or password by email.
  • Pass secure details onto a third party (particularly your password).

What to do if you think you are the victim of fraud

  • Stop payments – Contact Skipton International immediately on +44 (0) 1481 730730 as we may be able to help stop the payment.
  • Report to the police – Contact your local police force and provide as much information as you can about what has happened.
  • Beware of ongoing scams – If you have been targeted by fraudsters be especially vigilant, it is possible you might be approached again.

Scams That Could Affect Skipton Customers

Phishing, Vishing and Smishing

  • Phishing - Be aware of any unexpected emails that claim to be from Skipton International that ask you to click on a link to an external website and will attempt to get personal details from you. The email and site may look authentic but they are fraudulent. If you have any suspicion, do not open the link, and delete the message. If you have provided any of your personal details then let us know immediately on +44 (0) 1481 730730.
  • Vishing – Similar to Phishing but the fraudster makes contact over the phone. They may appear to be very credible and already have some information about you. They could pose as Police, Government officials or even Skipton employees. They will try to persuade you to transfer money into another account for any number of reasons.

    Be aware that Skipton (or the police) will never ask you to transfer funds into a different or ‘holding’ account. Remember, if a fraudster stays on the line after you hang up the line will remain open, when you pick the phone back up you will be speaking to the same person – Ideally call Skipton using another telephone line or wait a few minutes before making the call.

If you are contacted out of the blue and are in any way concerned, end the call and contact us securely on +44 1481 730730. Remember, if a fraudster stays on the line after you hang up the line will remain open, when you pick the phone back up you will be speaking to the same person – Ideally call Skipton using another phone line or wait a few minutes before making the call.

Please be aware that we may be unable to reclaim funds that you have willingly transferred out of your account.

  • Smishing – Like Phishing/Vishing but contact is made via text message that is amended to look official. Skipton International rarely use text messages and would never request any personal information via this medium. Do not respond and contact us immediately on +44 (0) 1481 730730.

Postal Fraud

Be aware of the possibility of other persons having access to your mail. If you have any concerns that your mail has been intercepted or tampered with then contact us immediately on +44 (0)1481 730730.
Only ever send documents/letters to our registered address of :

Skipton International Limited
PO Box 509
Tudor House
The Bordage
St Peter Port
Guernsey
GY1 6DS

Never reveal your Skipton password to anyone, except to a Skipton International employee whom you have called on +44 (0) 1481 730730 (or on a previously confirmed direct dial line). Please remember to use a separate phone line or to wait a few minutes before calling Skipton in response to a call purporting to be from Skipton International requesting personal information or that you have the slightest concerns with.

Fraudsters are updating their techniques all the time. If you are in any way concerned about any contact you have received via any means then call us immediately on +44 (0) 1481 730730.