Skipton receives Gold Award for customer service

Skipton International has been recognised for its exceptional levels of customer service for a third year running. The Channel Island Bank has received a Gold Trusted Service Award for 2019 from independent ratings and review platform Feefo, who look to celebrate those businesses going the extra mile for their customers.

The Trusted Service Awards rank those businesses who receive genuine reviews from their customers during 2018, with a score of at least 4.5 out of 5. The award is widely seen as a badge of honour and a symbol of trust, helping consumers to build confidence in those firms who consistently provide high levels of service. Skipton was granted a Gold award, with a rating of 4.6 for its services.

Jim Coupe, Managing Director of Skipton International, said: “To have collected this award for a third consecutive year is not only a credit to our team, but demonstrates that we have the right consistent approach towards our customers and that it is really valued. As a bank with a strong focus on meeting the needs of our customers be they for Offshore Savings Accounts or even a UK Mortgage, there really is no recognition quite as important as this.”

Feefo is an independent ratings and customer analytics platform, which collects verified reviews for over 3,500 businesses. The Awards are based purely on companies’ interactions with their customers and is a reflection of the businesses commitment to delivering outstanding service. Skipton joins names such as Thomas Cook and Iceland in bearing the coveted Gold Award seal, putting them amongst the most trusted brands around the globe. 

Matt West, CEO at Feefo said: “The Trusted Service award has always been about recognising those companies that excel beyond the norm. This year we’ve seen many remarkable businesses providing outstanding levels of experience for their customers – and rightly being awarded our most prestigious accreditation.”

Skipton International is one of the Channel Islands’ largest providers of residential mortgages, renowned for its friendly and efficient approach to lending. The bank celebrates its 10^th anniversary in the Channel Islands this year, continuing to build upon its competitive offerings to ensure it is regarded as the community bank of choice.