Existing Mortgages FAQs

Search FAQs
  • Where do I find the Skipton's Online Mortgage Portal login page?

    Click the 'Login' button found at the top right corner of our website - www.skiptoninternational.com or visit www.skiptoninternational.com/online

  • How do I register?

    Skipton International's Online Mortgage Portal is available to all existing mortgage customers. New mortgage customers will be granted access upon drawdown. To register, please visit the registration page.

  • Am I charged for registering for Skipton's Online Mortgage Portal?

    There is no charge for registering and using Skipton's Online Mortgage Portal.

  • Where do I find the Skipton's Online Mortgage Portal Terms and Conditions?

    You can find Skipton International's Online Mortgage Portal Terms and Conditions here. 

  • What is Two Factor Authentication?

    Two Factor Authentication, or 2FA, is an extra layer of protection used to ensure the security beyond just your username and password. The 2FA of your choice will provide a One Time Passcode for each time you log into the portal. Please note you require a smartphone or tablet for your 2FA in order to access the Online Mortgage Portal.

  • What if I do not have a smartphone or tablet?

    Please note you require a smartphone or tablet in order to access the Online Mortgage Portal.

  • What if I have forgotten my Password?

    If you wish to reset your password, please click on the “Forgot your password?” link on the login page and follow the on screen instructions.

  • What if I have forgotten my registered email?

    Please contact our Mortgage Team on + 44 (0) 1481 712279. Telephone lines are open 8:30 to 17:00 (UK time), Monday to Friday.

  • How do I log off?

    Click on your name on the top right hand of the screen and select 'Logout'.

  • Will it lock out after a period of inactivity?

    Yes. After 15 minutes of inactivity, your session will time out.

  • Will I automatically be logged out if I close my browser?

    No. Once you have finished your session please click 'log out'

  • What is a One Time Passcode?

    This is a passcode that is valid for only one login session, you will need this to access Skipton's Online Mortgage Portal. The One Time Passcode is generated through the Two Factor Authentication (2FA) app of your choice.

  • Which apps can I use to generate a One Time Passcode?

    You can use a Two Factor Authenticator (2FA) app of your choice. Some examples include Google Authenticator, Microsoft Authenticator or Duo Mobile.

  • Can I access the portal across multiple devices?

    Yes, you can have multiple sessions open at the same time and across multiple devices.

  • What do I do if my registered device has been lost or stolen?

    Please contact our Mortgage Team on + 44 (0) 1481 712279. Telephone lines are open 8:30 to 17:00 (UK time), Monday to Friday.

  • Are there different ways of logging into the portal without Two Factor Authentication?

    No. Two Factor Authentication (2FA) is required to log onto the Skipton Online Mortgage Portal. 2FA is in place as an additional layer of protection to ensure that your account is secure.

  • What to do if I get a new device?

    Please contact our Mortgage Team on + 44 (0) 1481 712279. Telephone lines are open 8:30 to 17:00 (UK time), Monday to Friday.

  • How far back can I view account activity?

    You will be able to view all of your transactions.

  • Can I order a paper statement?

    You can telephone the Post Offer Mortgage Team on +44 (0) 1481 712279, or email them at: mortgageservices@skiptoninternational.com to request a previous statement, tax year statement, or an up to date statement. Please note, there is a £40 discretionary charge for a duplicate mortgage statement (per request)

  • Can I request a callback?

    Visit the 'Help & Support' page within the Online Mortgage Portal, where you will be able to request a callback with our Mortgage Team at a specific date and time. 

  • What is a Support request?

    If you wish to make a change to your mortgage you can raise a support request. This includes: Change of details (name, address, phone number etc), make a one off capital repayment, change the date or amount of your monthly repayments, request additional borrowing and amend your direct debit details.

  • How do I change my contact details and settings?

    Visit the 'My Details' page within the portal, then click on 'Edit my details'. Your details will be updated immediately with no other actions needed.

  • How do I change my password?

    Visit the 'My Details' page within the portal, where you can change your password. Your details will be updated immediately with no other actions needed.

  • Can I change my registered email address?

    Visit the 'My Details' page within the portal, then click on 'Edit my details'. Your details will be updated immediately with no other actions needed.

  • What security is in place for logging in?

    On the initial registration you will need to provide an email address, create a password and register a smartphone or tablet (which will be used to generate a one time passcode through a Two Factor Authentication (2FA) app of your choice). 2FA is in place as an additional layer of protection to ensure that your account is secure.

  • How many attempts of a wrong password before I am locked out?

    You will be locked out after 3 failed login attempts.

  • Who do I contact if I am locked out of Skipton's Online Mortgage Portal?

    Please contact our Mortgage Team on + 44 (0) 1481 712279. Telephone lines are open 8:30 to 17:00 (UK time), Monday to Friday.

  • Who do I contact if I am experiencing problems using Skipton's Online Mortgage Portal?

    Please contact our Mortgage Team on + 44 (0) 1481 712279. Telephone lines are open 8:30 to 17:00 (UK time), Monday to Friday.

  • What is the Contact phone number?

    Please contact our Mortgage Team on + 44 (0) 1481 712279. Telephone lines are open 8:30 to 17:00 (UK time), Monday to Friday.

  • What are the office opening times?

    Our office is open 8.30 to 17:00 (UK time), Monday to Friday.

  • Can I log in as multiple users on the same device at the same time?

    No, you cannot log in as multiple users on the same device at the same time.