Customer Experience Representative

Overview

Skipton International is a dynamic, locally run bank. As part of our ongoing growth, we are adding a new role of Customer Experience Representative. This role would suit an individual who has previous experience in root cause analysis and is passionate about delivering an excellent customer and colleague experience.

Closing Date: 01 October 2024

Required Skills

Proven organisational skills
Strong written and verbal skills
Attention to detail
Commitment to challenging views that detrimentally impact the customer journey
Experience of customer facing processes

Key Responsibilities

Respond to customer queries in the most appropriate manner in line with Skipton’s internal framework for complaints; policies and procedures
Provide a compliant and high level of service to minimise occasions where complaints and disputes escalate, including to the Channel Islands Financial Ombudsman
Role model outstanding customer service when interacting with customers and colleagues, tailoring to customer’s needs depending on their circumstances
Share knowledge and expertise across customer operations and the rest of Skipton to identify improvements to customer and colleague experience

Register your interest

Register your interest below or contact a member of our People Services team, recruitment@skiptoninternational.com, or call 01481 730730.

Full Name

Email Address

Telephone

Your CV

I consider myself to have a disability and I would like to apply under the Guaranteed Job Interview Scheme

The Data Protection (Bailiwick of Guernsey) Law, 2017: Except to the extent we are required by law, Skipton International Limited will only process information provided on this form for the purpose of personnel administration. If your application is successful, the information will form part of your employment file and will be lawfully processed in connection with your employment. If you do not proceed with, or are unsuccessful in your application, the information provided will be retained securely by the HR Manager for 6 months in the event of any queries raised surrounding the interview/selection process.

Diversity and inclusion are a priority for us. We encourage applications from individuals of all backgrounds, ethnicity, gender identity, sexual orientation, disability, neurodiversity, age, family or parental status, carer status, beliefs, nationalities and religions - supporting an inclusive environment for all our colleagues to bring their true selves to Skipton.

If you have a disability, or if you have a condition that you believe may affect your performance during our selection process, we’ll be happy to discuss making reasonable adjustments to our processes for you. Please contact our team at recruitment@skiptoninternational.com.